Latest News & Updates Regarding COVID-19

Latest Updates:

April 1, 2020, Wednesday

As of yesterday, the decision was made to close Petit Crest until May 1st, 2020. Evaluations will be made as necessary to ensure the safety of our owners, guests, staff and general public. We will continue to update the website as needed.

Big Canoe amenities continue to be closed, with the Black Bear Pub open for TAKE-OUT only. Minimal play is allowed at the golf course and there are limited activities available at the Lake Petit Marina. Social Distancing is encouraged in all outdoor settings, including the hiking trails and parks of Big Canoe.

Pickens County remains in a STAY AT HOME state for all non-essential workers with a handful of COVID-19 cases reported. We plan to do our part by social distancing, washing our hands thoroughly and often, and limiting trips for necessary items only. We encourage you to do the same!

March 25, 2020, Wednesday

The Pickens County Board of Commissioners issued a STAY AT HOME order for all non-essential workers in Pickens County. Big Canoe amenities are still suspended with limited golf play and minimal activities at the Lake Petit Marina. If you call the office and the answering service answers the phone, please leave a message and we will call you back. We are looking forward to the day when we can open the resort and get back to work providing fun vacations in Big Canoe!

March 24, 2020 , Tuesday

After much consideration, there was mutual agreement that we close Petit Crest to ALL inbounds, including owners. The numbers continue to rise for COVID-19 infections, and we intend to do our part to “flatten the curve”. The office will be closed for guests and visitors, and we will continue to staff the office Monday through Friday 9 am to 5 pm to answer questions and make future reservations. Let’s all do our part!

March 20, 2020, Friday

We are cancelling all upcoming reservations through and including exchange check-ins through and including April 10th, 2020.  With enhanced restrictions in place, we will not be able to provide you the vacation experience you expect when visiting Petit Crest.  At this time, there are issues with food and necessary supplies in the stores as well. Most restaurants are closed and are offering take-out orders only.  Most activities in the area (including Atlanta)  are closed due to the recommendations of the Center for Disease Control and the Governor of Georgia.

At this time, most all Big Canoe amenities are closed and suspended indefinitely.   Food service is available on a take-out only basis.  

We always strive to provide exceptional service, and are fully committed to the health and well-being of our owners, guests and associates.  We understand this is a burden and inconvenience and we sincerely appreciate your patience during this time. 

BIG CANOE POA Procedures:
The Big Canoe POA Administrative buildings will be closed effective Wednesday, March 18 including the Accounting Office, Maintenance at the North Gate and the entire Canoe Lodge.
The Clubhouse will be closed and offer Curbside To-Go Service only effective Thursday, March 19. Duffer’s will be closed effective Thursday, March 19. The Wellness Center will be closed effective Thursday, March 19. The Racquet Club office will be closed effective Thursday, March 19. The Golf Pro Shop will be closed and golf registration will be handled outside the Clubhouse by the lower level door effective Thursday, March 19. The Chapel has suspended all group gatherings at the Chapel until Monday, March 30.
Black Bear Pub: Curbside pickup by the Black Bear Pub sign for lunch and dinner menu only. Racquet Club: All organized events are cancelled, and racquet office is closed. Marina: Boat rentals will be limited to 10 people or less per boat. Arrangements must be made by phone prior to arrival at the Marina. All special events, including Ladies of the Lake, will be suspended until further notice.
https://www.cdc.gov/coronavirus/2019-ncov/downloads/community-mitigation-strategy.pdf

Rest assured we are working diligently to properly address this changing situation and we appreciate your patience and understanding while we navigate through these extraordinary times. We cannot wait for the day when all of this is behind us and we can welcome everyone back to these beautiful mountains in North Georgia!

Here is the contact information for the different exchange companies:

RCI

If you have any questions regarding this vacation, please contact RCI at www.rci.com or 1-877-338-7777.

Blue Green Vacations

While the current situation continues to evolve, we appreciate your patience as we respond to our owners servicing requests as quickly as possible.  At this time, we ask that you please refrain from emailing us so we can promptly answer your questions through our online chat servicing or by calling us at 1.800.456.CLUB (2582). 

Interval World

If you have any questions regarding this vacation, please contact Interval at www.intervalworld.com or 1-800-468-3782.